Privacy Policy

Last Updated: December 6th, 2024

    • Who We Are and Compliance

      Sercario is dedicated to safeguarding your personal information. We comply with the Australian Privacy Principles (APPs) as defined in the Privacy Act 1988 (Cth). For more information, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

    • What Information We Collect and Why

      We gather personal details like your name and email address, sourced from places such as our website. This information helps us deliver services, share updates, and conduct marketing activities. If you’d rather not receive marketing materials, you can opt out by contacting us.

    • Handling of Sensitive Information

      We only collect sensitive information - such as ethnic origin, political views, or health details - with your explicit consent or when required by law. Such data is used strictly for the original purpose it was gathered, or as permitted by law.

    • Data Security and Retention

      We protect your personal information against misuse, loss, or unauthorised access. When it’s no longer needed, we securely destroy or de-identify it. Please note that client records are typically retained for at least one year.

    • Accessing and Correcting Your Details

      You may request access to the personal data we hold about you at any time. We will verify your identity before releasing the information. If any details are incorrect, please let us know so we can update them.

    • Policy Updates

      Our privacy policy may change over time. You can always view the most current version on our website.

    • Questions and Concerns

      If you have any questions, concerns, or complaints about our privacy policy, please contact us at info@sercar.io. We will do our best to address your inquiry promptly.